Is Facebook Coming to an End?

Remember MySpace? We used to go on that site every day, leave comments on our friends’ pages, update our photos, and write blog entries. Aside from the layout, it was pretty much identical to what we all do on Facebook.

But after a few years, MySpace died out. People started migrating to Facebook; these days, MySpace is a graveyard to our former lives. I still have mine just so I can look back and reminisce about my high school days.

Many are now are concerned that Facebook may be headed down the same road. Recent studies have shown that the use of Facebook is dropping, and fewer people are signing up and many are spending less time on it. I’ve noticed this in my own friend circle, as people are updating less and taking longer to respond to posts.

A recent American Customer Satisfaction Index indicated that Facebook scored the lowest for customer satisfaction compared to other social media sites. Facebook scored 61 out of 100, meaning it dropped 8 points since last year. Twitter and LinkedIn didn’t do significantly better, but they did score higher than the Book.

In a surprising turn of events, Google+ topped the list with a 78, and Wikipedia had a 73. It seems odd that Google+ received a higher score, but since they only polled active users, it’s safe to assume those few who have Google+ are avid fans of it.

While Facebook is still part of many people’s lives, the recent decline in satisfaction may hint at Facebook’s future retirement as the go-to social media site. I wonder what will replace it?